![]() Stop Indicates the ending point for data relative to its starting point. For data that is not tagged at a specific point inside a call, the time "00:-01" is listed. ![]() Start For data tagged at a specific point within a call, the starting location of the tag is listed in mm:ss format. For data tagged at a specific time within a call, this ID also appears on the waveform display. You can click and drag the boundary line between the two panes to change their relative size.ĭata in the pane is organized into these columns: ID Identifier (for example, 1, 2, 3, A, B) for the tag. The pane shares horizontal space with the Screen Capture pane (if your organization uses NICE Uptivity Screen Recording). The Layer Details pane provides additional information about the tags shown in the various layers on the waveform display, including any metadata added to the call after it was recorded. These indicators are overlaid on the display in separate layers, so you can adjust which layers are visible. The expanded waveform display also shows indicators that provide additional information about the interaction. If you are unsure whether your integration supports speaker separation, ask your Uptivity administrator. In these cases the agent audio is displayed in blue at the top and the customer audio is displayed in green at the bottom (as shown in the preceding image). For some telephony systems, audio from the agent and customer side can be separated for easier viewing. You can use the horizontal viewable time scroll bar (visible between the two waveforms) to reposition the view within the expanded waveform.īoth the original and expanded waveform displays show audio activity on the line for the duration of the call. When you move the waveform zoom slider from left to right, the zoom level and detail increase in the expanded waveform. When you click a point in the original waveform, and then click the position zoom icon (designated by a magnifying glass), the expanded waveform changes to display that portion of the recording. The expanded display offers additional viewing controls: the position zoom icon, the waveform zoom slider, and the viewable time scroll bar. A new, larger waveform is displayed above the original. The preceding image shows an expanded waveform display. If this is outside the length of the viewable area control, playback will still occur, but progress will not be visible in the Playback Details pane. You can click the expansion icon (designated by a square with arrow pointing up and right) to expand the display so you can see and interact with it more easily.īefore expansion, you can click at any point in the display and the playback marker will move to that position and play back the interaction from that point. Waveform Displayīy default, the waveform display is visible at the bottom of the Playback Details Pane. These features are discussed in the following section. The second allows you to expand the tag legend for the waveform display. The first allows you to expand the waveform display and see additional playback controls. On the far right of the player control bar are two icons. The bookmark icon appears if you have permission to bookmark calls, and can be used to add an internal bookmark to the recording. ![]() You may need to adjust these settings to make the HTML5 Interaction Player controls effective. The HTML5 Interaction Player volume control is limited by the master volume level set in your Windows audio settings. ![]()
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