![]() bathroom break, on lunch), account and verified account codes, presence override by management, and leader boards. Shadow Agents allows users to add disposition codes, AUX Codes (i.e. Optionally, add Shadow Agent for RingCentral also available in the RingCentral App Gallery. Call Recording Queries & PlaybackĬall recordings are coupled with the call detail records and stored for future queries and or playback. The messages and their transcriptions (if available) are stored for any time period as dictated by corporate policy and compliance. Recordings can be searched based on the number dialed, date, time, duration, sentiment, and/or query tags. ![]() Utilizing a REST-ful API, Shadow A1 notification messages can be sent to most compliant (and IFTTT ready) solutions anywhere. Managers can view statistics for multiple communication facilities from one browser or be alerted via email, text message, audible alarm, lamplight, screen flash, network broadcast, or team collaboration spaces. Triggers can be defined to alert on specific agent status, service levels, wait times, abandoned calls, user inactivity, or 911 emergencies. There are hundreds of potential widgets that can be configured to meet the customer use case. Tailored dashboards can present current call center activity, number of meeting by host or participants, most actively posting teams, and total call activity. Managers now have the ability to monitor, measure, and manage their entire ecosystem in one place. Shadow All-in-One Analytics utilizes RingCentral APIs to gather collaboration metrics for messages (SMS, Fax, VM, Tasks), meetings, and calling activity. Team Collaboration (Messages, Video, and Phone) Shadow All-In-One Analytics can utilize historical metrics for any time period to create trend line analysis of customer experience accounting for seasonal change, workforce levels, and business growth. Real-time metrics from agent and queue activity are presented in dynamic customizable dashboards that can be presented on wall boards or desktops. These dashboards empower supervisors with instantaneous metrics about their communication facilities and offer agents immediate feedback. Historical & Real-Time Agent/Queue Dashboards Hundreds of pre-canned report templates can be generated to meet regulatory compliance standards, perform long term trend analysis, and accelerate adoption. A powerful report builder can be utilized for unlimited other templates.Īll reports can be scheduled and automatically delivered to authorized personnel. All activity may be pinpointed to a particular agent, extension, voice mailbox, hunt group, endpoint, or corporate level. Shadow All-in-One Analytics provides cradle to grave management reports which highlight long duration, missed or abandoned calls, and complete call journey. Cradle-to-Grave Call Tracking & Call Accounting Organizations now have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any length of time. The product offers historical call accounting, call queue and agent reporting, call recording playback, real-time agent/queue dashboards, team collaboration adoption metrics, custom integrations, and emergency notification. By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses, facilitate team collaboration, improve customer experience and empower productivity. All information including data from website scans can be exported as XML or CSV.Shadow All-In-One Analytics for RingCentral offers a cloud-based solution for capturing, processing, reporting, and archiving transactions across all RingCentral configurations including single and federated deployments. Can integrates with various online site analyzer tools for further site analysis. Understand the internal website linking structure and calculated "importance" value for all pages. Ensure your linking structure is "pushing" your important pages. Is your HTML proper? And can it validate? Have all pages checked automatically. ![]() Test to know if your website and webserver can handle stress loads. Verify your website does not suffer from broken links and bad redirects. Make sure file sizes of your images and documents are not too big. Get detailed stats for all pages such as HTML errors, page size, response headers, mime type, response time and download time. ![]() Get detailed stats for all pages such as HTML errors, page size, response headers, mime type, response time, download time etc.Ī1 Website Analyzer is a structure and content analysis tool used to check websites for errors such as dead links.ĭiscover problems with website analyzer and crawler tools. Website structure and content analysis tool. ![]() Category: Internet & Networking / Site Management ![]()
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